FAQ
Frequently Asked Questions
What is the E-Ink Smart Case?
The Caselyx E-Ink Smart Case is a premium protective phone case featuring a low-power E-Ink display on the back. Using our companion app, you can instantly change the image on the case — your photos, quotes, art, or our preset designs.
How does the case work?
Simply open the app, select an image (your own or one of our presets), press refresh, and the case updates instantly through a low-energy wireless connection. The image stays on the case without using battery.
Does it require charging?
No. E-Ink technology holds an image without using power. The case only uses power during the brief screen refresh.
Is the case protective?
Yes. The case is designed with reinforced edges and a durable matte finish to provide everyday drop and scratch protection.
What phones do you support?
Currently available for select iPhone models. More models will be added soon. Check the product page for updated availability.
How long does shipping take?
Orders typically ship within 24–48 hours. Delivery times vary by location:
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USA: 3–7 business days
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International: 7–15 business days
Can I return or exchange my order?
Yes, we offer a 30-day return window for unused items in original packaging.
See our full Return & Refund Policy for details.
What if my case arrives damaged or defective?
Contact us immediately at support@caselyx.com with your order number and photos. We’ll take care of you.
Does the case come with a warranty?
Yes — see our full warranty policy below.
How do I contact support?
Email us at support@caselyx.com anytime. You can also use our contact form.